Delivery Information

UK Flooring Centre offers the following delivery options:

Express Delivery

Products in stock will be delivered within 1 to 3 working days

Standard Delivery

Products in stock will be delivered within 3 to 5 working days

Delivery Information

Please note, deliveries can be up to 7 working days to the Republic of Ireland, Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway.

Any additional instructions to the carrier must be agreed by UK Flooring Centre Ltd.

Please note, we are unable to guarantee next working day delivery for any order.

  • Our carriers deliver Monday to Friday, 8am - 6pm.
  • Any pallet deliveries will require booking in before dispatch.
  • For special delivery service (Saturday delivery, AM delivery, etc. ) please cotact us on 01622 792001
  • No deliveries will be made on Sundays or Bank Holidays.
 

All types of Flooring Delivery

We try to keep information on stock availability up to date, but it's possible that sometimes an item might become unavailable between updates. If this happens, we'll try to get more stock and keep you informed.

We recommend that you call and check current stock before placing an order.

Delivery for most types of flooring (solid, engineered, laminate) takes usually 2-3 days (to some areas delivery time may be longer).

  • Delivery for bespoke/made-to-order 'special' items can be up to 8 weeks but lead time will be confirmed at the time of ordering. However, please note due to powers out of our control, this cannot be guaranteed.
  • Delivery times vary between 8am and 6pm (working days)
  • Due to its size the flooring is delivered by pallet system or dedicated van delivery - always as a curbside drop only!
 

Special Delivery

Saturday delivery is available, however this is an extra service provided and the cost would need to be arranged beforehand.

If delivery is required to offshore countries outside of the UK region, this can be arranged but would need to be discussed with ourselves beforehand. This is in order to arrange shipping and the cost of shipping which can vary between regions.

 

Delivery Policy

At UK Flooring Centre we have partnered with reliable delivery partners to ensure delivery service levels are maintained. Therefore it is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a "Red route" or there are time zone restrictions for example, please inform us at the time of order to discuss alternative delivery options. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for the failed delivery and the goods being returned. The return delivery charge for failed deliveries is a £60.00 minimum.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

No deliveries can be made on Bank Holidays.